First of all, why is it not instant?

Rather than creating a typical API where you can access your data externally at anytime, Google chose a different approach: you should use a Google Services Account to access your data, one that needs a manual approval to be enabled.

That's why it usually takes three business days.

It's a process we don't control, unfortunately, but we do our best to provide you with the instructions and support needed to make it happen.

👇 Most common Google Play setup problems

  1. Access wasn't provided to our services account

  2. API access on your Google Play account is disabled

  3. Incorrect Bucket ID

  4. Google didn't approve your data access yet

💡The Solutions

❌ Access wasn't provided to our services account

Did you - or someone from your team - granted access to our Google Services Account (data-studio-connector@easy-app-reports.iam.gserviceaccount.com)
with permissions to: (1) View app information; (2) View financial data; (3) Manage store presence, otherwise it won't work.

If not, read this article with screenshots and more detailed instructions on how to do it.


🔌 API access on your account is disabled

  1. Login on your Google Play account and open your API Access page.

  2. Check if your account's API is enabled

  3. If it isn't, please enable it.


⚠️ Incorrect Bucket ID

Your Bucket ID should look like this:

image

If it's anything different from that, you might want to check our Setup Guide to fix this one ;)


🛑 Google didn't approve your access yet

A) If access was given less than 3 business days ago
If you granted access to our account less than 3 business days ago, the only thing we can do is wait, I'm afraid. As Google controls this process we rely on them at this stage.

Just head back to your account and click on "Save" to check your integration status.

B) If access was given more than 3 business days ago
Then we recommend you to get in touch with Google using this link and file a support case so they can speed us the process.


Have you tried everything and it still doesn't work?

Drop us a message on the chat with the following information:

  • A confirmation that access to our service account was granted - and when.

  • Your account's Bucket ID.

  • A confirmation that your account has its API Access enabled.

And we'll help you double-checking your setup.

Please consider letting us know if this article was helpful so we can continue improving our documentation👇

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